Three ways to reach us

Reach Gunsbet Casino Support Any Hour You Need

Reach Gunsbet Casino support by live chat, e-mail or phone, 24 hours a day, 7 days a week, from anywhere in Australia.

Contact support now Welcome bonus: 27x wagering, valid 25 days. 18+ only. Terms apply.

Paid out today

470,509 A$

4,479 Players at the tables now

Regulated under Malta Gaming Authority licence MGA/B2C/197/2007 — one of the most rigorous jurisdictions in online gaming.

A$38M paid out every week across 11 verified payment methods, including PayID, Apple Pay, and Skrill — up to A$92,000 per transaction.

Every session, deposit, and withdrawal is protected by TLS 1.3 encryption, independently audited by QUINEL, BMM Testlabs, and iTech Labs.

Gunsbet Casino channels

Which Channel Should You Use Right Now?

Use this block the moment you need a person rather than a help article.

When the bonus will not load

Chat suits anything urgent or quick, and a specialist usually answers in about two minutes. It runs around the clock, every day of the year.

Open chat

Getting a written answer

Write to [email protected] when you have documents or screenshots to attach. Most replies land within about six hours, day or night.

Write us

Type not talking, talking not typing

Call +61 2 0985 9721 (AEST) if you would rather speak than type; someone typically picks up in about five minutes, at any hour.

Call us

Six local details

Playing From Australia? Here Is Who to Call

Read this when you want to know who is behind the site and who to call locally.

Reach us

Australian phone+61 2 0985 9721

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/197/2007

Help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Gunsbet Casino Asks For A Few Details First

Have the following to hand so the first reply solves it.

Your registered email address and password login
A clear description of the issue
Any payment reference or transaction ID
A screenshot of the screen in question
The date and time it happened in AEST

Fewer forwards, faster fixes

Not Sure Which Address to Use?

This block saves you from sending a payment query to a general inbox and waiting twice as long.

Your account

General support[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]

Privacy and data[email protected]

Business and partners[email protected]

Gunsbet Casino Hours

Know How Long Each Channel Takes

When a reply feels slow, this table shows what to expect on each channel.

Live Chat

Live chat hours24 hours a day, 7 days a week

Chat first reply2 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+61 2 0985 9721

Phone wait5 minutes

Help without waiting

Quick answers to common support questions

Most players worry nobody will reply at night; here is what happens after you make contact.

trustWhat if my verification is still pending after two days?+

Once your papers land, the checks usually wrap up inside 42 hours. That window starts when the last document arrives, not when you first upload. Anything unclear in a photo sends it back and restarts the clock.

trustWhat if I need help on a Sunday night?+

At 3am in Sydney, someone is still on the line, because the desk never closes. All day, every day, across weekends and public holidays. Chat replies land in about two minutes, phone in about five, mail in about six hours.

trustWhat happens when I want a copy of my data?+

Writing to [email protected] is the way to ask for a copy of your data or its removal. The team confirms who you are, then answers with what it holds. Deletion follows the rules the Malta Gaming Authority sets for keeping records.

trustWhere do I check the licence behind this casino?+

Gunsbet Casino Ltd. holds its licence from the Malta Gaming Authority, number MGA/B2C/197/2007. The company sits at Level 4, Portomaso, Sliema, registered as C-61176 in Malta. Australian players deal with that regulator, not a local one.

trustWhere do I turn when the reply I got was no help?+

Reply to the same thread and say plainly that the answer missed. A senior agent takes the case, and [email protected] keeps the written trail if you want it on record. Should that still fall short, the Malta Gaming Authority takes player disputes.

trustWhen do I get asked for my account details?+

Within a minute or two of opening a chat, the agent asks for your full name, date of birth and the email you signed up with. That trio is enough to pull up the account, so no password is ever requested. Anyone asking for it is not us.

Four Steps Up

Gunsbet Casino Takes Every Complaint Further

Worrying that a complaint goes nowhere is the fear this path removes.

Not A Quick Chat, A Written Record

Start by writing to support with your account email, the date and what went wrong. Keep the reply you get as your record.

Your First Answer Arrives

You will receive a reference number and a first answer. Note that reference, because every later step refers back to it.

Gunsbet Casino Reviews It Again

If the answer misses the mark, ask for it to be escalated inside the casino. A senior team then reviews the same reference again.

Going To The Malta Gaming Authority

Should that still leave you unsatisfied, you may take the matter to the Malta Gaming Authority, the regulator holding the casino licence.

Who Is Behind It

The Company That Runs Gunsbet Casino

Reading this leaves you knowing exactly which company and licence stand behind the casino.

The Company

Legal nameGunsbet Casino Ltd.

Company numberC-61176 (Malta)

AddressLevel 4, Portomaso, Sliema

The Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/197/2007

Written Contact

Support email[email protected]